The goal of the five ‘inbox and processing’ IDs in this category is to add a little rigour to ensure you don’t miss anything.

Income payments and tax deductible expenses are like treasure. And forgetting to pay other people is bad form. We don’t want to accidentally overlook these things because we’re busy keeping our customers happy.

So hopefully the ops manuals will help form good habits around cross-checking incomings and outgoings. And if you need space to be messy and do some calculations, then we wanted to make room for that too.

For example, every month Johnny has to download inscrutable income data from Stripe and fuss with it until it’s in a format our accountant can use. This is where he would do that work.