Any paid agreement that means you can contact a human for technical support.

Overview

This ID is for any paid technical support that you can access.

It might be a contract or service level agreement (SLA) with a real-world IT support business. Or maybe you’ve paid for a higher level of support from an online service, like Google Workspace or Microsoft 365.

Either way, keep any relevant official documents and/or notes on how to access help here.

Exceptions

This is not for internal troubleshooting instructions that you have written, those live with the device or service they relate to.

This is not for customer management and support, that’s in 33. But if you use some sort of ticketing ‘technology’ to deal with customer feedback (e.g. Zendesk), that’s a third-party service, so note it in 14.32.